Refund Policy

All refunds will be provided as a credit to the credit card used at the time of payment within five (5) business days upon receipt of the request and approval.

Requesting a refund

To request a refund, contact our billing team by phone at (810) 235-2004 or through our contact page. Please include the patient name, the date of the payment, the amount paid and the reason for the request so we can locate the transaction quickly.

Review and approval

Each request is reviewed against the account balance, insurance adjustments and any outstanding patient responsibility. Once the request is received and approved, the credit is issued to the original credit card within five (5) business days. Depending on your bank or card issuer, the credit may take a few additional days to appear on your statement.

Payments made by another method

If the original payment was not made by credit card, an approved refund is returned by the same method used at the time of payment. Our billing team will confirm the method with you when your request is approved.

Insurance-related credits

When an insurance payment creates a credit on your account after you have already paid, the credit is refunded under this same policy once the claim has finalized and the balance has been reconciled.

Questions

Our billing team is available Monday through Friday and can walk you through the status of any request. Call (810) 235-2004 and ask for billing.